FAQ

• Yes!  If you see the same piece on another website email us at info@TheOxfordTrunk.com , subject "Price Match" and give us your contact information and the link to the piece on the website.  We will do our very best to match that price for you!

What is your return policy?

• It is our intention to deliver our customers fun costume jewelry, delicate handmade specialty pieces, and clothing at competitive prices.  We do everything we can to ensure the quality and authenticity of our products, accurate photos, and take special care in packaging and shipping. With that in mind,  we do not accept any returns.  If you have additional questions about our products please email us at info@TheOxfordTrunk.com and we will do out best to answer any questions.  If you have an issue please email us.  We will except exchanges on a case by case basis please email returns@theoxfordtrunk.com

How can I extend the life of my beloved jewelry?

• Caring for your jewelry will extend its life.  Treat it with tender loving care, and please don't shower or swim with your pieces, they will thank you!
  

What are the charges for shipping?

• Shipping rates vary and due to the current prices of gasoline shipping prices are at an all time high, however, we strive to get you the best shipping & handling prices. 
  
• Orders over $100 will receive free shipping within the continental U.S.! International shipping is accepted through VERIFIED PAYPAL accounts only, the cost varies depending on the country and is FREE for orders over $150.  Please email us at info@TheOxfordTrunk.com for more information.  Items are shipped ground (depending on your location) and take 2-7 business days. 
• Orders will ship within 1-2 business days.  For rush orders please email info@theoxfordtrunk.com for more information.

Things You Should Know

• Handmade items may take longer to ship out. If you are purchasing a handmade piece please email us to find out how long it will take to process, it could be 1-2 weeks.

Questions or Concerns?

• Do not hesitate to email us or call us at 760.422.3058, we operate M-F 9-5pm
  
• We will try to  respond within 48 hours
  
• For general questions please email info@theoxfordtrunk.com, for existing customers please email cs@theoxfordtruk.com